With the right tools, retailers can increase profitability while minimizing risk. Retailers improve their bottom line by projecting demand for products, coordinate merchandise availability with sales goals, and allocate resources accordingly. Ultimately, retailers are leveraging tech solutions for an improved customer experience. This implies accurate forecasting, better inventory management, focusing labor on solving inventory issues rather than only providing data that highlights the pain points. With on-going fierce competition and labor pressures, retailers are looking for solutions to work faster and smarter than ever before. “There is real opportunity to understand what's happening from the perspective of the inventory right at the shelf, what is the customer experience like, and through the technology solution that we're offering, we're not only able to tell them exactly what product is there, but we tie it back into their online inventory systems.” Inventory issues can put retailers out of business, and this is what SAS Retail Services aspires to avoid, with image recognition and advanced AI technology.Īdam Weissman, EVP of operations at SAS Retail Services is on a mission. If a customer doesn’t find a product in their time of need, they will simply find another store or find it online. Customers shouldn’t have to wonder if they have come to the right store when shopping. The company’s success and that of its associates goes hand-in-hand, driving continued growth for both, as well as innovation for its retailer clients.Adam Weissman, EVP Operations Product availability at a store has become more critical than ever in the aftermath of the pandemic. “There are several of us who were hungry for opportunity and have been given the chance to move and grow with the company.” “I like to joke that it’s almost like a farm system out of the Southern California office,” says Garcia. His biggest move came when he was tapped to help with Ahold account in Pennsylvania, where he now serves as its Vice President. As the company landed new accounts with different retailers, Garcia offered his knowledge and experience, eventually moving out of the Southern California are to serve as the Director of Operations for a Northern California retailer. From there, he became a team lead, then a full-time salaried lead at the retailer, before moving on to a broader role as a field supervisor. Garcia, a 16-year veteran of SAS, started working for the company right out of high school as a part-time merchandiser for Southern California retailer. True to their track record, SAS launched the program in January on time and fully staffed, even exceeding the year-over-year execution rates in the first week.Īlonso Garcia credits the success of the launch much to his team’s “hard work, dedication and the willingness to do what it took to get this done.” His own career path has been driven by much the same-and highlights the opportunities SAS Retail Services’ growth is also offering its associates. That meant expanding the managed program that relied on third-party merchandisers managed by a team of just over 30 SAS operations managers and territory supervisors to an over 1,600-person team of SAS merchandisers, managers and supervisors-all in 4 weeks. Ultimately SAS’s efforts paid off, landing them the new contract for a dedicated ISE model. “We also partnered with them on a major store acquisition, covering 25 A&P stores they had purchased in the New York metro area to Ahold banners in just 5 weeks.” “We helped them gain efficiencies and expand the program, enhancing our services to fit their needs,” Garcia continues. We saw that as our opportunity to step up and show them we had the knowledge and skills to drive the whole program-not just execution, but also planning. “But as Ahold underwent some major reorganization in 2015, they looked to us to take on a greater role. “When we originally started the managed program at Ahold, they primarily looked to us for help with execution,” explains Alonso Garcia, SAS Vice President of the Ahold program. Like many of SAS Retail Services’ clients, Ahold has now moved from a managed model to a dedicated ISE program, after realizing the efficiencies to be gained. The partnership with Ahold is not entirely new, but rather an expansion and improvement upon their original contract with SAS Retail Services. One of the best examples of this can be seen in the company’s recent launch of a dedicated in-store execution (ISE) program with Northeast grocer Ahold USA. With each advancement, the company has aimed to improve its services, technologies and opportunities not only for retailers, but also for its associates. SAS Retail Services has gone through several evolutions throughout its 30 year history.
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